How an EdTech Platform Reduced Audio/Video Complaints and Migrated to React Without Disrupting Users In Just a Few Months

Breakout Learning Inc., a Dallas-based edtech company, set out to modernize online education with small-group video discussions and AI-powered analytics.

As their user base grew, technical issues started to disrupt live lessons. A major migration from Flutter to React was on the way, but there was no formal QA process in place.

ThinkSys partnered with Breakout Learning to put a scalable QA system in place and support a smooth migration. This case study shows how we stabilized the platform, built a strong foundation, and helped them grow.

Meet Breakout Learning

Breakout Learning delivers online education by combining video chat with story-driven, curriculum-aligned case studies. Their platform supports both K–12 and higher education, using real-time AI analytics to measure participation and provide personalized feedback.

As adoption increased, technical weaknesses became clear:

• Students faced endless loading screens, missing out on live discussions.
• Video feeds glitched, showing the same participant in multiple tiles and confusing the class.
• Audio cut out at critical moments, undermining the core value of live, verbal interaction.

These issues led to negative reviews, a surge in support tickets, and declining retention. The planned migration from Flutter to React, without any QA safety net, threatened to make things worse.

Solution

Before our engagement began, we proposed a focused, scalable QA to address Breakout Learning's challenges:

• Run A Rapid QA Baseline and Assessment: We recommended developing 15 critical test cases and running exploratory testing to quickly spot the most disruptive issues and give the team immediate clarity.
• Build A Comprehensive Manual QA Foundation: Our plan included designing 350 manual test cases and introducing reproducible reporting templates to create discipline and visibility across teams.
• Set Up Structured Bug Tracking Using Trello: We suggested clear workflows to make sure all issues were tracked, prioritized, and resolved quickly.
• Automate Critical User Flows with Playwright (TypeScript): To speed up releases and reduce manual effort, we proposed automating tests for high-risk paths like onboarding, video sessions, and media communication.
• Support the Flutter to React Migration with Continuous Testing. We advised unit-testing modules, validating UI/UX consistency, and running ongoing regression tests to ensure a smooth transition without user disruption.

Results

Once our QA experts began implementing those changes, issues started to resolve. And their business was ready to scale. Here are some outcomes we witnessed: 

• Major Reduction in Crashes and Video Load Failures: The platform became much more stable, allowing students and teachers to participate in live sessions without interruption.
• Peer Video Issues Nearly Eliminated: Users no longer experienced duplicate video tiles, making classroom discussions clearer and more engaging.
• Significant Drop in Audio/Video Complaints: Support tickets related to media issues decreased, improving overall user satisfaction.
• Seamless React Migration with Zero User Disruption: The transition to the new tech stack was completed smoothly, with no impact on ongoing classes.
• The Platform Is Ready to Scale Onboarding for New Schools and Students: With a stable foundation, Breakout Learning can confidently expand to serve more educational institutions.

Steps Taken

• Step 1: Rapid QA Audit to Identify Critical Issues
• Step 2: Building a Manual QA Foundation
• Step 3: Implementing Structured Bug Tracking
• Step 4: Automating Critical User Flows
• Step 5: Migration Support and Continuous Testing (Flutter to React)

Conclusion

Breakout Learning faced the same challenges as many growing edtech businesses, like critical product issues, frustrated customers, and a risky tech migration with no QA safety net. We helped the business stabilize its core offering, reduce support complaints, and complete a major technology shift without disrupting its operations.

If your business is losing customers or revenue to bugs, technical debt, or scaling problems, don’t wait until it becomes too serious. Fix it before it breaks. Reach out to ThInkSys QA experts, and we’ll help you build stability, speed, and confidence into your product.