ThinkSys Creates End-To-End Customer Experience Management Solutions

ThinkSys, Inc., a global technology services company headquartered in Silicon Valley and an IBM Business Partner, is partnering with Arrow Electronics to help customers improve and grow their e-commerce business across multiple online and mobile channels.

“We have midmarket and enterprise customers around the globe,” said Rajiv Jain, CEO of ThinkSys. “They want to know how they can gain critical insight into how customers are experiencing with their online and mobile channels. I tell them they need solutions that provide immediate visibility into the customer experience, prioritize issues affecting online conversion and customer retention rates, and speed problem resolution. They need IBM Tealeaf.”

Arrow Electronics is ThinkSys’ distribution partner for IBM solutions. Arrow is a $14 billion technology company and one of IBM’s largest solution distributors.

“Arrow is proud to be partnering with the talented team at ThinkSys,” says Shannon McWilliams, senior director of IBM software sales for Arrow Electronics. “We look forward to working with them as they optimize the digital and traditional marketing channels that drive business success.”

Major companies around the globe rely on IBM solutions to increase enterprise efficiency, workforce productivity, and infrastructure flexibility. ThinkSys plans to focus resources on the IBM smarter commerce initiative, with a special emphasis on implementing and supporting the IBM Tealeaf portfolio of products.

“ThinkSys has helped numerous companies improve their online presence and deliver the goods and services their users expect,” said Leslie Givens Sarandah, vice president of marketing and sales for ThinkSys. “Our relationship with IBM and Arrow complement our technical resources. Our leadership strongly believes in this direction. It will help us deliver customer-centric mobile solutions and e-commerce success today and going forward.”

About ThinkSys Inc

ThinkSys, Inc. is a global technology services company that helps customers improve and grow their e-commerce business across web and mobile channels. Employing more than 120 technology specialists, ThinkSys develops, tests and implements effective, affordable solutions using cloud-based or on-premise technologies. Deloitte Technology has designated ThinkSys as a Fast 50 company.

Arrow Electronics

Arrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow serves as a supply channel partner for more than 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 470 locations in 55 countries.